GCG Automation and Factory Solutions (AFS) is seeking a Repair & Services Project Specialist to join our growing services team!

In this hands-on role, you'll manage small-to-medium automation service and repair projects from end to end—overseeing everything from pricing and resource alignment to execution and customer satisfaction.  With a focus on accuracy, efficiency, problem-solving, and process discipline, you'll play a key role by exercising discretion and judgment to reduce delays, maintain data integrity, and support the overall effectiveness (e.g., service delivery, cost management, customer outcomes) of repair and service operations. You'll serve as a liaison between supporting teams (application and field engineers), repair partners, and our internal systems, maintaining visibility of project status, ensuring the right expertise is in place to meet project requirements, and verifying work is completed to company standards. 

This role will require occasional travel to customer sites as well as other company facilities from time to time, to assist with critical repair and services opportunities.  When not engaged in work-related travel, this role offers a hybrid schedule, reporting into our Rochester Hills, MI office 3-4 days a week.  

What You’ll Do

• High school diploma or equivalent (required); bachelor’s degree in related field (preferred).
• 2–3+ years of experience in project coordination, operations, or service management; or equivalent combination of education and experience.
• Project Management training, degree, or equivalent experience helpful
• Proficiency in Microsoft Office applications; experience with ERP and CRM systems (e.g., P21, Salesforce) preferred
• Excellent organizational and analytical skills with exceptional attention to detail and accuracy.
• Ability to manage multiple priorities simultaneously and meet deadlines.
• Clear written and verbal communication skills with an ability to maintain process consistency and represent company decisions with both internal and external stakeholders.
• Proven ability to work independently while supporting cross-functional teams.
• High degree of discretion in handling confidential or sensitive information.

What We Offer

• Competitive annual salary
• Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you need
• Robust Financial Security: Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans
• Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs
• Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access 
• Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind
• An employee-centric company that values and truly appreciates our most important asset: You!

About GCG AFS

GCG Automation & Factory Solutions is dedicated to advancing the growth of automation and factory solutions across key verticals in North America. With a comprehensive product and service offering that spans the entire automation value chain, our customers trust us as a reliable partner to meet their diverse needs. Our strength lies in our deep technical expertise and specialized knowledge of the products we offer. This enables us to support customers in deploying and delivering high-quality, efficient solutions tailored to their specific requirements. Our commitment to providing an exceptional customer experience—marked by responsiveness, reliability, and personalized service—sets us apart as the supplier of choice in the industry.

GCG is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.

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