Genuine Cable Group

Customer Account Manager

Job Locations US-MA-Leominster
ID 2022-1093
Customer Service/Support
Position Type
Regular Full-Time


We are looking for a Customer Account Manager to join our team at GCG's Leominster, MA location. In this role, you will serve as a liaison between the customer and the company to address needs, inquiries and issues. This includes but is not limited to sales order processing and maintenance, responding to requests for quotes, new product coordination, measuring the division’s delivery performance and maintaining ISO 9001 documents for the Customer Service function.


This role offers a Hybrid schedule after training, allowing you to work for home 2 days a week. 


What you'll do

  • Serve as primary contact for all customer communications
  • Process RFQ’s, follow to completion
  • Support new product launch, coordination and management
  • Sales order administration
  • Communicate order status in a timely manner
  • Follow the RMA process
  • Update customer communication log as needed
  • Run reports on delivery performance, open orders, and other data as required
  • Maintain open and closed order files
  • Process contract amendments
  • Assist other departments as needed
  • Complete all corporate training requirements
  • Comply with ISO-9001 quality standards
  • Set and track personal & business goals

What you'll bring

  • Customer Service/ Account Management experience in the production industry required
  • AS degree or 3-5 years experience in customer service/account management related function preferred
  • Strong written and verbal communications
  • Experience in an electronics-manufacturing environment preferred 
  • Demonstrated experience with Windows and MS-Office (MS-EXCEL, MS –Word)
  • Ability to manage multiple tasks effectively
  • Strong attention to detail

What we offer

  • Competitive annual salary
  • Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more
  • PTO plan with company paid holidays (7)
  • 401K with employer contribution
  • An employee-centric company that values and truly appreciates our most important asset: You! 

About GCG

At GCG, We Make Connections Possible through a nationwide network of facilities providing the wire, cable, automation and associated products that ensure connections among families and friends, co-workers and customers, and the industrial equipment used across the county.  Serving a wide variety of industries, our experienced teams are Service-oriented, Responsive, and Values-Focused


GCG is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.




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